Accel Frontline, an IT infrastructure services company based in India, has selected Nimsoft Unified Manager to provide proactive monitoring, incident ticketing and reporting to customers while utilizing minimal on-site resources.

Accel Frontline chose Nimsoft Unified Manager to replace individual point solutions that were inefficient and required time-consuming integration work, the company said. Nimsoft Unified Manager offers Accel Frontline’s customers superior flexibility, greater configuration capabilities and a wide range of out-of-the-box probes to ease integration with their diverse IT environments.

“We now have a single solution with unified dashboards and reporting features that save us time and enables us to provide our clients with full visibility into the state of their IT environments,” said Ravi S. Madhavan, assistant vice president at Accel Frontline. “With Nimsoft Unified Manager, we can now deliver more value to SMB and enterprise clients―while also reducing operating expenses through remote support services via our managed services operation center.”

“By delivering a unified, cost-effective and rapidly deployable solution that addresses customers’ core monitoring and incident ticketing needs, Nimsoft is helping Accel Frontline significantly differentiate itself from its regional competitors,” said Mark Frost, general manager of Nimsoft Solutions Group. “We will continue to deliver solutions that enable our partners worldwide to fulfill the growing market demand for cloud-based turnkey services that optimize IT performance and agility while lowering cost.”