Freshdesk, an online help desk software service, has raised $5 million in financing led by Tiger Global Management. Previous investor, Accel Partners, also participated in the round.
Freshdesk closed its first round of funding in October last year. Since then, the company said it has tripled its customer base in just the last quarter. Freshdesk already boasts of a wide array of industry-first capabilities in the help desk space. The company will be using the funds raised in this round to ramp up engineering and build more exciting product features. Freshdesk also plans to expand its global support team to meet the growing demand, and use the finance to help other growing businesses provide best-in-class support to their customers.
Freshdesk is a social customer service software that allows companies to support customers through both traditional support channels like e-mail and phone, as well as social networks such as Facebook and Twitter. Widely used by startups and enterprise businesses alike, Freshdesk's powerful features, easy to use interface, and "freemium" pricing model make Freshdesk a customer support solution that any business can afford," the company said.
"We have been impressed by the Freshdesk team's ability to identify what customers really want in their help desk, and quickly roll out these capabilities into the product. This additional capital will help Freshdesk reach a broader base of businesses big and small," said Shekhar Kirani at Accel Partners.
"With millions of customers voicing their opinions and complaints on Facebook and Twitter, social customer support is the new marketing. Today, the easiest way to build a powerful brand is to listen and engage with the customer," said Freshdesk CEO Girish Mathrubootham. "Businesses need an affordable solution to get closer to their customers and engage with them across mobile, social and traditional channels simultaneously. And our mission is to give them just that."